Top 10 Customer Success Books

Top 10 Customer Success Books

Check out these "Top 10 Customer Success Books" which is a must read for every professional who is into Customer Success and get the best advice and tips from the top thought leaders in the Industry.

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https://www.smartkarrot.com/resources/blog/top-10-customer-success-books/

List of Top 10 customer success books:

1. HYPERGROWTH by David Cancel
- This is a short read, but it’s jam-packed with strategies and frameworks to help companies to achieve hyper-growth through customer success.

2. The Trusted Advisor by David H. Maister, Charles H. Green, and Robert M. Galford
- This book details five steps to build a trust-based relationship. It is especially useful for customer success managers who act as a part of their customers’ team, looking to build and maintain trust.

3. Chief Customer Officer 2.0 by Jeanne Bliss
- This is a must-read for folks in customer success, and truly any person in a business that deals with customers.

4. The Effortless Experience by Matthew Dixon, Nick Toman, Rick DeLisi
- This book explains that loyalty is driven by how well a company delivers on its basic promises and solves day-to-day problems, not on how spectacular its service experience might be. Most customers don’t want to be “wowed”; they want an effortless experience.

5. Subscribed by Tien Tzuo, Gabe Weisert
- As CEO of the world’s largest subscription management platform, Tien Tzuo has helped hundreds of companies transition from relying on individual sales to building customer-centric, recurring-revenue businesses.

6. Farm Don’t Hunt by Guy Nirpaz, Fernando Pizarro
- A good ‘customer success fundamentals’ book, this is a great go-to for all CSMs! The authors really get down to the nitty-gritty of customer success as a theory and offer pragmatic recommendations for implementing a customer success strategy.

7. The Startup’s Guide to Customer Success by Jennifer Chiang
- This book shows you how to create a customer success team for your business irrespective of resources and business size.

8. Customer Success by Nick Mehta, Dan Steinman, Lincoln Murphy, Maria Martinez
- Customer success teams are being created in companies to quarterback the customer lifecycle and drive adoption, renewals, up-sell, and advocacy. This book is the one-of-a-kind guide that shows you how to make Customer Success work in your company.

9. From Impossible To Inevitable by Aaron Ross, Jason Lemkin
- This book is chock full of great advice for companies looking to grow exponentially despite the many pitfalls that plague the SaaS industry.

10. The Road to Success - How to Scale Customer Success Efficiently by Anshi Bhadoria
- FREE eBook: As organizations enter growth mode, they need to scale a customer success team and how to manage the growing complexity of these relationships. This book is a great guide on how to reach customers across multiple channels or touchpoints, and to forge deeper relationships with them.

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